How do I know if the price is fair?
Halong Hub is a leading cruise travel agent that specializes in offering the widest choice of cruise packages in Halong Bay, Bai Tu Long Bay and Lan Ha Bay, Vietnam. Locally located in Hanoi City with direct day to day working with cruise suppliers, Halong Hub provides the best prices or with lots of extra added value and cruise consultancy, information that is hard to find anywhere else.
Halong Hub guarantees its price will match the cruise line's price available directly to the public at the time of booking. If the cruise line has availability on the same sailing and category for less, let us know at the time of booking and we will match the price.
Price Match Guarantee Terms and Conditions
- Rates change daily. Halong Hub’s Price Match Guarantee applies only to new bookings that booked on https://www.halonghub.com/ and only to direct rates offered to the public from our listed cruise lines.
- After making your reservation, if you find a lower rate on another website within 48 hours of booking with Halong Hub, and you meet the criteria below, we will deduct the balance to match that rate or we will refund the difference if you have already paid in full.
- The lower rate you found on another website must be available for booking at the time you contact Halong Hub. You must contact us via email: firstname.lastname@example.org or hotline: (84) 971 313 303 within 48 hours of completing your reservation on https://www.halonghub.com/so our Cruise Specialist will go to the site to verify the price and determine the eligibility. Screenshots or other purported evidence of a lower fare will not be accepted. Waitlisted categories are not eligible.
- Fares are eligible only if they are for the same cruise name, cruise package, check in and check out date, number of cruise cabins and passengers, and cabin category as booked through https://www.halonghub.com/
- The lower rate must be displayed on a public website and must not be available via telephone only, or via a promotional code, or through a closed user group (membership only) website. Consolidator, charter, group, incentive meeting, convention, industry, and past guest only rates are excluded.
- Halong Hub’s Price Match Guarantee only applies to the cruise fare, inclusive of services stated in the cruise package inclusions. Additional services such as airport transfers, shuttle bus or private car transportation, extra services and activities on board…are not eligible.
- All Halong Hub’s Price Match Guarantee requests are subject to approval. Halong Hub reserves all rights to decide final approval.
- Clients are entitled to 1 free Price Match Guarantee request within 48 hours of booking. Should you wish to submit a Price Match Guarantee request after this point your booking would be subject to administration and cancellation fees
- Halong Hub reserves the right to modify or discontinue the Price Match Guarantee at any time.